Terms of service

TERMS OF SERVICE

Tracking Telematics (Pty) Ltd

Last Updated: June 2026

1. Introduction

Welcome to Tracking Telematics (Pty) Ltd ("Tracking Telematics", "we", "our", or "us").

These Terms of Service govern your access to and use of our website, telematics platform, mobile applications, vehicle tracking devices, fleet management services, subscription services, products, and related offerings.

By purchasing our products, subscribing to our services, accessing our platform, or using our website, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, you should not use our products or services.

2. Company Information

Tracking Telematics (Pty) Ltd

Website: www.trackingtelematicszone.com

Email: sales@trackingtelematicszone.com

WhatsApp: +27 79 107 6823

Country of Operation: South Africa

3. Services Provided

Tracking Telematics provides products and services including but not limited to:

  • Vehicle Tracking Solutions

  • Fleet Management Solutions

  • GPS Tracking Devices

  • Vehicle Immobilisation Solutions

  • Driver Monitoring Solutions

  • Asset Tracking Solutions

  • Mobile and Web-Based Tracking Platforms

  • Installation Services

  • SIM and Data Services

  • Reporting and Analytics Services

  • Monitoring and Notification Services

Services may be modified, upgraded, suspended, or discontinued from time to time.

4. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase products or use services provided by Tracking Telematics.

Business customers warrant that they have authority to act on behalf of their organisation.

5. Customer Responsibilities

Customers agree to:

  • Provide accurate and complete information.

  • Keep login credentials secure.

  • Use products and services lawfully.

  • Maintain active subscriptions where required.

  • Ensure devices are installed correctly.

  • Comply with applicable privacy and monitoring laws.

  • Obtain all necessary permissions before tracking vehicles, employees, contractors, or third parties.

Customers are solely responsible for any misuse of tracking devices or services.

6. Orders and Payments

All orders are subject to acceptance by Tracking Telematics.

We reserve the right to:

  • Refuse any order.

  • Cancel fraudulent transactions.

  • Request additional verification.

  • Correct pricing or product description errors.

Products remain the property of Tracking Telematics until full payment has been received.

7. Subscription Services

Certain services require ongoing monthly subscriptions.

Subscription Services May Include:

  • Live Vehicle Tracking

  • Fleet Management Platform Access

  • Mobile Application Access

  • SIM Connectivity

  • Cloud Hosting Services

  • Alerts and Notifications

  • Reporting Services

Failure to maintain active subscription payments may result in:

  • Suspension of services

  • Restricted platform access

  • Loss of tracking functionality

  • Deactivation of associated services

8. Device Ownership and Platform Access

Unless otherwise agreed in writing:

  • Purchased hardware remains the property of the customer after full payment.

  • Platform access remains subject to active subscription fees where applicable.

  • Certain device features may require active subscriptions to function.

Device ownership does not automatically entitle customers to lifetime platform access.

9. Installation Services

Where installation services are provided:

  • Customers must ensure vehicle availability.

  • Safe access to the vehicle must be provided.

  • Installation appointments must be honoured.

Tracking Telematics shall not be liable for delays caused by customer unavailability or vehicle access restrictions.

10. GPS and Network Limitations

Customers acknowledge that vehicle tracking systems depend on various third-party technologies, including:

  • GPS Satellite Networks

  • Cellular Networks

  • Internet Connectivity

  • Cloud Infrastructure

  • Third-Party Software Providers

Tracking accuracy and availability may be affected by:

  • Poor network coverage

  • Underground parking

  • Buildings and structures

  • Vehicle interference

  • Environmental conditions

  • Hardware faults

Tracking Telematics does not guarantee uninterrupted or error-free service.

11. Vehicle Immobilisation Features

Where immobilisation or engine cut-off functionality is provided:

  • Customers are responsible for using such features safely and lawfully.

  • Immobilisation should only be activated when it is safe to do so.

  • Tracking Telematics accepts no liability for accidents, injuries, damages, losses, or legal claims arising from the use or misuse of immobilisation features.

Customers are advised to follow all applicable laws and safety guidelines.

12. Warranty

Products may carry manufacturer or supplier warranties.

Warranty coverage excludes:

  • Misuse

  • Abuse

  • Unauthorised repairs

  • Incorrect installation

  • Water damage

  • Physical damage

  • Electrical damage

  • Theft

  • Vandalism

  • Accidents

Warranty claims are subject to inspection and verification.

13. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and applicable South African consumer legislation.

Customers should refer to the Return and Refund Policy available on our website.

14. Intellectual Property

All intellectual property rights relating to:

  • Website content

  • Logos

  • Trademarks

  • Product descriptions

  • Marketing materials

  • Platform content

  • Software interfaces

remain the property of Tracking Telematics or its licensors.

No content may be copied, reproduced, modified, distributed, or commercially exploited without written permission.

15. Privacy and Data Protection

Tracking Telematics processes personal information in accordance with:

  • Protection of Personal Information Act (POPIA)

  • Applicable South African laws

Please refer to our Privacy Policy for details regarding data collection, processing, storage, and protection.

16. Limitation of Liability

To the fullest extent permitted by law, Tracking Telematics shall not be liable for:

  • Loss of profits

  • Loss of revenue

  • Business interruption

  • Vehicle theft

  • Vehicle damage

  • Loss of business opportunities

  • Data loss

  • GPS inaccuracies

  • Network failures

  • Delayed alerts

  • Third-party service failures

  • Consequential or indirect damages

Nothing in these Terms excludes rights granted under applicable South African consumer protection legislation.

17. Indemnity

Customers agree to indemnify and hold harmless Tracking Telematics, its directors, employees, agents, installers, suppliers, and partners against any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Misuse of products or services

  • Unlawful tracking activities

  • Breach of these Terms

  • Negligence by the customer

  • Unauthorised access to customer accounts

18. Suspension and Termination

Tracking Telematics may suspend or terminate services where:

  • Payments remain outstanding.

  • Fraud is suspected.

  • Services are abused.

  • Laws are violated.

  • Customer conduct poses a risk to our operations.

Termination does not affect any outstanding payment obligations.

19. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the appropriate South African courts.

20. Changes to These Terms

Tracking Telematics reserves the right to update these Terms of Service at any time.

Updated versions will be published on our website.

Continued use of our products or services constitutes acceptance of any revised Terms.

21. Contact Information

For questions regarding these Terms of Service, please contact:

Tracking Telematics (Pty) Ltd

Website: www.trackingtelematicszone.com

Email: sales@trackingtelematicszone.com

WhatsApp: +27 79 107 6823