Shipping policy

SHIPPING POLICY

Tracking Telematics (Pty) Ltd

Last Updated: June 2026

Delivery Within South Africa

Tracking Telematics is pleased to offer FREE delivery anywhere within South Africa on all qualifying orders.

Delivery Timeframes

Orders are typically processed within 1–2 business days after payment confirmation.
Delivery within South Africa generally takes 3–5 working days after processing, depending on your location and courier schedules.
Deliveries are made during normal business hours, Monday to Friday, excluding public holidays.

Please note that delivery times may vary during peak periods, public holidays, or due to circumstances beyond our control.

International Shipping

Tracking Telematics ships to selected countries outside South Africa.

International Shipping Rates

Shipping costs for international orders are not included and are charged according to the rates provided by our courier partners.

Before placing an international order, customers must first contact our sales team for a shipping quotation.

How to Request an International Shipping Quote

Please contact us using one of the following methods:

WhatsApp: +27 79 107 6823
Email: sales@trackingtelematicszone.com

When requesting a quotation, please provide:

Your full name
Delivery country
Delivery city
Product(s) you wish to purchase
Quantity required

Our team will provide a shipping quotation and estimated delivery timeframe based on your destination.

Order Tracking

Once your order has been dispatched, you may receive shipment tracking information from the courier company where applicable.

Delivery Address Responsibility

Customers are responsible for providing accurate and complete delivery information. Tracking Telematics cannot be held responsible for delays or additional charges resulting from incorrect or incomplete delivery details.

Delays Beyond Our Control

While we strive to meet all estimated delivery timeframes, Tracking Telematics is not responsible for delays caused by:

Courier operational delays
Customs inspections or clearance procedures
Severe weather conditions
Public holidays
Strikes or industrial action
Other unforeseen events beyond our reasonable control

Damaged or Missing Deliveries

If your order arrives damaged or if items are missing, please contact us within 48 hours of receiving your delivery.