Contact information

CONTACT INFORMATION POLICY

Tracking Telematics (Pty) Ltd

Last Updated: June 2026

1. Purpose

This Contact Information Policy explains how customers, prospective customers, suppliers, partners, and other stakeholders may contact Tracking Telematics regarding products, services, orders, technical support, billing enquiries, warranty claims, returns, and general business matters.

We are committed to providing professional, timely, and effective customer service.

2. Company Contact Details

Tracking Telematics (Pty) Ltd

Website: www.trackingtelematicszone.com

Sales Email: sales@trackingtelematicszone.com

WhatsApp Support: +27 79 107 6823

Business Operations: South Africa

3. Customer Support Channels

Customers may contact Tracking Telematics through the following channels:

Sales Enquiries

For quotations, product information, pricing, fleet management solutions, vehicle tracking devices, subscriptions, and new business enquiries:

Email: sales@trackingtelematicszone.com

WhatsApp: +27 79 107 6823

Technical Support

For assistance with:

Vehicle tracking devices
Fleet management systems
Mobile applications
Platform access
Device configuration
Installation-related support
Tracking and monitoring services

Please contact:

Email: sales@trackingtelematicszone.com

WhatsApp: +27 79 107 6823

Returns, Refunds and Warranty Claims

For product returns, refund requests, defective products, warranty claims, or related matters:

Email: sales@trackingtelematicszone.com

WhatsApp: +27 79 107 6823

Please provide:

Full Name
Order Number or Invoice Number
Product Details
Description of the Issue
Photographs (where applicable)

4. Business Hours

Tracking Telematics support services operate during the following business hours:

Monday – Friday: 08:00 – 17:00

Saturday: 08:00 – 13:00

Sunday & Public Holidays: Closed

Messages received outside business hours will be attended to during the next business day.

5. Response Times

Tracking Telematics aims to respond within the following timeframes:

Enquiry Type	Target Response Time
Sales Enquiries	Within 1 Business Day
Technical Support	Within 1 Business Day
Warranty Claims	Within 2 Business Days
Returns & Refund Requests	Within 2 Business Days
General Enquiries	Within 1 Business Day

Response times may vary during peak periods, public holidays, or unforeseen circumstances.

6. Accuracy of Contact Information

Customers are responsible for ensuring that their contact details, including email addresses, telephone numbers, and delivery information, are accurate and up to date.

Tracking Telematics shall not be responsible for delays, missed communications, or service interruptions resulting from incorrect customer information.

7. Electronic Communications

By using our website, products, or services, customers consent to receiving communications electronically, including:

Quotations
Invoices
Statements
Service Notifications
Technical Updates
Order Confirmations
Warranty Communications
Customer Support Responses

Such communications may be sent via email, SMS, WhatsApp, or other electronic means.

8. Customer Conduct

When contacting Tracking Telematics, customers are expected to communicate respectfully and professionally.

Tracking Telematics reserves the right to limit or terminate communication where abusive, threatening, discriminatory, fraudulent, or unlawful conduct occurs.

9. Privacy of Communications

All customer communications are handled in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

Personal information provided during communications will only be used for legitimate business purposes, customer support, service delivery, legal compliance, and related operational activities.